منابع مشابه
An Assessment of Online Reviews of Hand Surgeons
Background: The purpose of this study is to evaluate the number of reviews and scores for active members of the American Society for Surgery of the Hand (ASSH) in popular physician rating websites (Healthgrades.com and Vitals.com). Methods: A total of 433 ASSH active members were searched in two popular rating websites for a total of 866 web searches. Demographic data, overall and subcategory ...
متن کاملHelpfulness of Online User Reviews: More is Less
Online review has been found to be import to online businesses. The sheer number of online reviews hinders websites users’ ability to draw useful information from previous users. Thus, a helpfulness mechanism which facilitates users to locate the most helpful reviews adds value to websites. This paper explores the helpfulness of online review from a cognitive science perspective. Drawing upon c...
متن کاملEvaluating content quality and helpfulness of online product reviews: The interplay of review helpfulness vs. review content
Online reviews have received much attention recently in the literature, as their visibility has been proven to play an important role during the purchase process. Furthermore, recent theoretical insight argue that the votes casted on how helpful an online review is (review helpfulness) are of particular importance, since they constitute a focal point for examining consumer decision making durin...
متن کاملInvestigating Determinants of Voting for the "Helpfulness" of Online Consumer Reviews: A Text Mining Approach
The “helpfulness” feature of online user reviews helps consumers cope with information overloads and facilitates decision making. However, many online user reviews lack sufficient helpfulness votes for other users to evaluate their true helpfulness level. This study empirically examines the impact of the various features, that is, basic, stylistic, and semantic, of online user reviews on the nu...
متن کاملAnxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews
This paper explores the effects of emotions embedded in a seller review on its perceived helpfulness to readers. Drawing on frameworks in literature on emotion and cognitive processing, we propose that over and above a well-known negativity bias, the impact of discrete emotions in a review will vary, and that one source of this variance is reader perceptions of reviewers’ cognitive effort. We f...
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ژورنال
عنوان ژورنال: ACM Transactions on Management Information Systems
سال: 2019
ISSN: 2158-656X,2158-6578
DOI: 10.1145/3365538